Insurance Chatbot Examples: 5 Innovative Use Cases

Insurance carriers can use chatbots to handle broker relationships in addition to customer-facing chatbots. Furthermore, chatbots can respond to questions, especially if they deal with complex client requests. This also applies when you need to know how an application is progressing.

Haptik, a vendor of conversational AI, works with Fortune 500 companies like Disney, HP, Unilever, and others. Haptik helps their companies increase sales, engage customers, streamline processes, and save costs by utilizing chatbots and intelligent virtual assistants. Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants. Traditional call centers got hours, but your insurance chatbot doesn’t need a break. Whether it’s a query or a claim, your virtual assistant is ready to jump in 24/7.

Tell us how we can be of service

This is attributed to a rise in the individual user demand owing to an increase in the number of mobile and wireless customers. In addition, surge in adoption of bring your own device (BYOD) trends has contributed to the evolution of remote working in the region, which fuels the demand for insurance chatbots. This chatbot is the perfect tool to generate leads if you’re an insurance broker. It explains the various benefits and procedures involved in the services provided. Based on the basic details provided by the customer, this bot helps to provide insurance quotes for agents. Time to say goodbye to your lengthy forms where your customer feels bored and hesitate in filling out details.

This chatbot template helps you collect medical reimbursement requests or claims from patients by eliminating the added mailing time. This is the easiest and fastest way for your customers to file their claims. The ability of chatbots to interact and engage in human-like ways will directly impact income. The chatbot frontier will only grow, and businesses that use AI-driven consumer data for chatbot service will thrive for a long time. HDFC Life Insurance realized the challenges in insurance and came to Kommunicate for an automated support solution. That’s how Elle, the Virtual Assistant, was created to handle inbound customer queries and service.

Realizing chatbot to use for insurance planning at Property Insurance Firm C

The insurance chatbot market is segmented on the basis of type, user interface, and region. On the basis of type, it is categorized into customer service chatbots, sales chatbots, claims processing chatbots, underwriting chatbots, and others. By user interface, it is bifurcated into text-based interface and voice-based interface.

You should definitely create and install your own bot to give your customers an all-new experience. It would also help in offloading a few tasks of your concerned teams. A health insurance chatbot is software programmed to conduct the online conversation using a chat window instead of a live human agent. You can deploy the chatbot to various platforms like landing pages of a website, social media accounts, mobile apps, and much more. The health insurance chatbot helps in making the complete insurance process easier and quicker. In this blog, let us explore more about healthcare chatbots in the insurance industry.

Personalized customer service

For instance, if a customer is seeking roadside assistance and is unable to find the relevant menu within the app, Kate will guide the user to the appropriate menu. The necessity for physical and eligibility verification varies depending on the type of insurance and the insured property or entity. A chatbot can assist in this process by asking the policyholder to provide pictures or videos of any damage (such as from a car accident). The bot can either send the information to a human agent for inspection or utilize AI/ML image recognition technology to assess the damage.

Read more about https://www.metadialog.com/ here.